Shipping policy

At KuchCoffee, we strive to provide a smooth and reliable shopping experience. Below are the details of our shipping process, delivery times, and associated costs.

Shipping & Delivery

• Processing Time: Orders are processed within 1–2 business days after payment confirmation.
• Delivery Time:
  • Cairo & Giza: 2–3 business days
  • Other Governorates: 3–7 business days
• Delivery Fees: Shipping fees vary based on location and are calculated at checkout:
  • 45 EGP — Cairo and Giza
  • 55 EGP — Alexandria
  • 60 EGP — Suez, Ismailia, Fayed, Port Said, Fayoum, Beni-Suef, Qalyubia, Monufia, Gharbiya, Dakahlia, Kafr El-Sheikh, Sharqiyah, Beheira, Damietta, Mansoura, Tanta, Damanhour, Sohag, Assiut, and Minya
  • 80 EGP — Qena, Luxor, El Wadi, Aswan, Sharm El Sheikh, Hurghada, and Marsa Matrouh

Order Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (if available) to monitor your shipment.

Failed Deliveries

If a delivery attempt fails due to incorrect address details or unavailability, our courier will attempt redelivery. If unsuccessful, the order may be returned to us, and additional shipping fees may apply for reshipment.

Returns & Exchanges

If you need to return or exchange an item, please refer to our Return & Exchange Policy for more details.

For any questions or concerns, feel free to contact us via Instagram or through our support team at support@kuchcoffee.com.